We will sincerely do our best to give you the proper fit. Returned shoes must be in saleable condition. While trying on a new pair of Fugawee shoes, please wear them on a carpet or soft footing in case the shoe needs to be returned for a different size or refund. Just imagine how you would react if you received shoes with holes in the latchets or wear on the soles.
For any defects or warranty work contact Fugawee directly for replacement or repair. We can be reached at 800-605-8280.
Footware returned for size exchange or refund MUST:
Be in like new condition, no scuff marks on the soles, with no holes in the leather and it has to be purchased from Fugawee Corp. If you purchased your footwear from a dealer, you need to contact the dealer you bought them from for size exchange or refund.
The return should be within 90 days. Please put a note in the returned shoes of the size you wish to have with a copy of the invoice/invoice number (just call if you need it). The exchange will be made and “we will pay” the postage back to you if it is a USA address.
If the return is for a refund, we will send that out as soon as the shoes have been accepted. If the return is not received within the 90 days, a 15% re-stocking charge, for regular stock items, will be deducted from the refund. Special orders require a 50% deposit, and will be paid for before shipping to the customer. There will be refunds for special order item only if there is a defect. Special orders otherwise have a 50% re-stocking fee if the office approves the refund.
All returns should be sent to:
4384 Crawfordville Hwy, Crawfordville, FL 32327